CAPS BS 11 TERM 2 WEEK 1 (2 hours) Stress and Crisis Management

TOPIC – Stress and crisis management

• The concepts relating to stress, crisis and change management
— Concepts relating to stress
o How to manage stress
o Explain the importance of stress management in pressurised work environments
o Crisis and change management
o Dealing with business-related crises (e.g. tight deadlines, loss of property, illness, etc.)
o Theories of change management
• Dealing with and adapting to change (e.g. unemployment, retrenchment, globalisation, affirmative action)