CAPS BS 10 TERM 1 WEEK 1 – 3 Micro Business Environment

TOPIC – Micro Business Environment

1. The various components and features of the micro (internal) business environment

  • Vision, mission statement, goals and objectives
  • Organisational culture
  • Organisational resources
  • Management and leadership
  • Business organisational structure
  • Eight functions and activities of the business

2. The eight business functions (general management, purchasing, production, marketing, public relations, human resources, administration and financing)

  •  General management – (top, middle and lower management); levels of management and management tasks (planning, organising, activating, leading, directing and controlling) including risk management
  1. Business organisational structure
  2. The responsibilities of the various levels of management and the alignment between these levels
  •  Administration – handling of information/data, management of information, office practice and information technology e.g. computers, faxes, phones, etc.
  •  Financing – classification of types of financing, sources of financing, budgeting, introduction to investments, types of capital
  •  Purchasing: procedures, activities of purchasing functions, cash and credit stock control. The stipulations (nature/purpose/rights and responsibilities/remedies, if any) of the National Credit Act 34 of 2005 and the National Consumer Protection Act 68 of 2008, and their impact on the purchasing and marketing functions
  • Public Relations: importance of public relations, methods of PR/ media, brochures, direct contact, etc.

3. The role and importance of the functions within the business

4. The relationship between the business functions and how these functions differ in the different types of enterprises (e.g. sole trader versus departments in large industries)

  • Organisational resources e.g. human, physical/material, financial and information resources

5. The interrelation between the business functions and how they operate in small, medium and big business contexts

6. The levels of general management and the tasks associated with each level; use this information to analyse management levels within a public or private organisation

7. The concept of quality – (definition)

Quality in relation to the various business functions

  • Quality in the human Resources function
  • Quality products o Quality administration processes
  • Quality and a healthy financial function
  • Quality management, i.e. planning, organising, leading and controlling
  • Quality promotion of business image and its impact on different business structures (sole traders versus large businesses)

8. The correlation between management and the success of business in achieving its objectives; strengths and weaknesses